Returns & Refunds Policy.

Last update: March 10, 2025


Please make sure to read our return policy carefully if you need any help contact us by contact page .
You have 30 days after you receive your product to make a return at your own cost , there will be no restocking fees.


Read conditions bellow :

CANCELLATION OF AN ORDER:


As part of our commitment to swift order fulfillment, we begin preparing shipments the moment an order is placed, aiming to provide our customers with rapid delivery of their goods. Due to this operational approach, we can only accommodate order cancellations within the first 12 hours starting from when the order is placed. Your understanding of this policy is greatly appreciated.


THE PRODUCT NEVER ARRIVED:

Our estimate of the shipping time is between 7-10 days, not counting the preparation and shipping of the products which is between 1 to 2 days, so please if your products have not arrived in 12 business days please contact us.


There are some situations we cannot control like weather, mail delays and customs. If your products have not arrived after 30 days, we will resend you a new item or we will give you a 100% refund instantly.


DAMAGED ON ARRIVAL:


If your product arrived damaged, please take photos and videos and send them to our customer support at support@slikoti.com. After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.

DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :

You have 30 days after the arrival of your product to report any problem with your product, if the product does not work during this period or is defective, you can return it to us at your expense and we will refund the total per store credit so that you can reorder your new product.

EXCHANGE:

If you wish to exchange your product, you have 30 days after receiving it to do so. Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. Please contact our support at: support@slikoti.com to help you with the process.

WRONG PRODUCT:

If you received the wrong product, you have 30 days to contact us. We will change the product or give you a 100% refund.



If you need help you can contact us at: support@slikoti.com 

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Contact Information :

*Monday to Friday, 9:00 a.m. to 5:00 p.m (GMT).


📞 Phone Number: +44 7418 311817

📧 Email Address: support@slikoti.com

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